Assignment Task
Assignment Description
Prepare a report that clearly demonstrates a critical understanding of the principles and concepts of quality improvement, use of process improvement tools and techniques and quality standards.
You are going to critically reflect on the quality assurance and quality improvement practices of any one organization of your choice, preferably the one where you are working. The report should address the following:
Brief description of the organization and the importance of quality management in the current business environment of the organization
Principles, concepts and frameworks of Quality Improvement as relevant to the industry / organization
Role of Quality Assurance in Quality Management. Also, explain the impact of Quality Standards on Quality Improvement
Identify a potential Process Improvement project for your organization/ department and consider the relevant quality tools you would use to choose the right project.
Address the following:
Brief description of the problem / opportunity and why it is important (strategic alignment)
What process / approach would you recommend for the process improvement
Which quality tools should be used to evaluate the problem / opportunity to decide and justify the potential process improvement project? This section is focussed on how clearly you can decide and use the relevant quality tools in an organizational context. Remember that you will need a combination of tools rather than one tool alone.
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